Returns & Exchanges

Due to the perishable nature of our handmade pastries and cakes, we are unable to accept physical returns once items have left our bakery. However, we are committed to ensuring your satisfaction and will offer replacements or refunds for any products that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Report the Issue

  Contact our customer service team within 24 hours of receiving your order to report any damages or quality concerns.

• 2.
  Provide Documentation

  Please email us clear photographs of the product and packaging, along with your order number, to help us investigate the issue.

• 3.
  Internal Assessment

  Our bakery team will review your claim and documentation to determine the appropriate resolution, such as a full refund or a fresh replacement.

• 4.
  Resolution Processing

  Once approved, refunds will be credited back to your original payment method within 3-5 business days, or a new delivery will be scheduled at your convenience.